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Expand any question to see the answer. If something is unclear or you have additional questions, please get in touch.

  • What is the membership application process?

    Getting started with your membership is a straightforward process:

    • Step 1: Application. Complete our online application form to begin.
    • Step 2: Verification. Check your email to confirm your address. (Tip: If you don't see the email within a few minutes, please check your spam folder).
    • Step 3: Payment. After confirmation, you will receive an email with instructions to complete your membership payment via PayPal.
    • Step 4: Review. Our team will review your application for accuracy and notify you once it has been approved.
    • Step 5: Profile Setup. Once approved, you can access your member-only profile to complete your details.
    • Step 6: Directory Listing. Add your company to our public directory to ensure you are visible to the wider community.
    • Step 7: Explore. Enjoy full access to all member services.

    We are here to help. If you have any questions during the process, please contact us, we’re happy to assist!

  • How long will my membership last?

    Membership Terms and Renewal Process

    • Duration: Each membership is valid for one full calendar year.
    • Renewal Policy: Upon renewal, your membership is extended by an additional 12 months from your current expiration date.
    • Early Renewals: You may renew your membership at any time. Please note that renewing early does not shorten your current term; it simply sets your new expiration date for one year after your current one ends.

    Example Scenario:

    • Current Expiration Date: March 14, 2026
    • Renewal Action: Completed early (e.g., January 2026)
    • New Expiration Date: March 14, 2027
  • What is the difference between Public and Private contact information?

    Contact Information Visibility

    To provide you with maximum control over your professional presence, we offer two distinct levels of contact information:

    • Public Contact Information: This is visible to both registered members and the general public. The specific visibility depends on which section of the website you are appearing in (e.g., a public directory vs. a member-only forum).
    • Private Contact Information: This data is accessible exclusively by Mercury Business Networking.

    Why we require Private Contact Details: We collect private contact information to ensure that essential administrative communications reach you directly. If your public email address is a general inbox (such as info@company.com or hello@company.com), your private email allows us to send urgent, member-specific updates that may be missed by general staff.

    Your private phone number is held strictly as a secondary point of contact should we need to reach you urgently when email is unavailable. We value your privacy and use this information solely for official Mercury Business Networking purposes.

  • How much will my sponsorship be next year?

    Loyalty Pricing Policy

    To provide our sponsors with predictable costs, we offer a rate guarantee for continuous partners.

    • Price Protection: Your current sponsorship rate is locked in and will not increase as long as your sponsorship remains active.
    • Continuity Requirement: To maintain your loyalty rate, sponsorship must be renewed annually without a lapse in service. If a sponsorship lapses, the new booking will be subject to current market rates.
    • Scope: This policy applies to all sponsorship types across our entire event calendar.

    Example Scenario: If an event sponsorship is booked at £100 + VAT this year, your rate for that specific sponsorship type will remain £100 + VAT in future years, provided there is no break in your sponsorship history.

  • Where are my emails?

    Email Delivery Information

    To ensure rapid communication, our system dispatches emails immediately once an action is successfully processed. This dispatch occurs just before the confirmation screen is displayed on your browser.

    If you do not receive an email:

    1. Wait a few moments: Emails may take a minute or two to arrive.
    2. Check your Spam/Junk folder: If the message does not appear in your primary inbox, it may have been filtered by your email provider.

Get in touch to attend a meeting or if you have other questions.